Great benefits but don't feel secure - Customer Success Manager(CSM) Health Catalyst Employee Review

4.0
Nov 2, 2023
Recommend
CEO approval
Business Outlook

Pros

great benefits, flexible schedule, great culture

Cons

the last year has brought a ton of anxiety as to if I will be on the chopping block every time they have restructure (which has happened 3 times since starting there in 2020)

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Health Catalyst Response
2y
Thanks for your review. I am grateful that a positive culture is reflected in your experience. I also recognize that while economic realities are difficult, and as we balance being EBITDA positive, this leads us to need to make difficult decisions, including restructurings. We strive to batch these structure decisions together as part of the annual planning process, which includes both areas of needed reduction, but also areas of new investment and growth. We are working through the final phases of the 2024 planning process over the next several weeks, which we will then finalize in February, and be able to turn our focus to great execution for the remainder of 2024. Please make sure you are taking care of yourself to address your anxiety. We care about our team members and want to make sure our work feels sustainable and meaningful. If you need help, don’t hesitate to reach out to me, our Chief People Officer (Linda Llewellyn), or your Leadership Team member. Thanks for your contributions to our success! Best, Dan Burton

Explore other reviews about Health Catalyst

5.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, good pay, wonderful people

Cons

The company grew too big too fast and has been trying to downsize erratically

3.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Talent & Culture: The people here are highly capable, collaborative, and committed to helping each other succeed. The partnership between onshore and offshore teams works well and is a real strength. There’s a culture of grit and stability that has helped the company navigate multiple major transitions over the years. Mission-Critical Engineering: The work involves complex data infrastructure that requires deep technical expertise. It can be demanding, but seeing these systems run successfully and support real-world operations is consistently rewarding.

Cons

Wage Compression and Retention Risk: Compensation for tenured and high-performing staff has not kept pace with the market for specialized data engineering and support leadership. In practice, tenure can feel undervalued or even penalized. This creates risk around losing institutional knowledge and operational continuity. Stagnant Career Progression: Contrary to stated expectations, strong performance ratings do not consistently translate into meaningful, market-aligned compensation growth. The process of how compensation is benchmarked lacks clarity in practice, obscuring how compensation decisions are made and what is required to advance.

5
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