The company is perfectly fine. This department is a fetid trash swamp. - Customer Service Health-E Commerce Employee Review

1.0
Jun 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Pretty Solid Benefits Nice Company Overall Company will do will -- serving a niche market well Larger company (NOT this team) was friendly, open, and got along well

Cons

Toxic Working Environment (in this department) LONG hours no room for growth Some issues that were brought up to management but ignored during my time there -sexual harassment -wage theft (asking us to work through unpaid lunch hours -- calling the team "ungrateful" if they refused). - toxic work environment (Ex: Manager telling employees that other members of the team "hated them" and were always "gossiping behind your back". If that's true -- that's a pretty terrible way to handle it.) -bad record keeping (during my time there they underpaid me from the salary noted on my offer letter. When brought up, they simply said "that was our mistake, but you've already been making [$2 less per hour]. If that's not good enough you can leave" (hence: my status as "former employee") ***Be wary of good reviews. During my time there, the customer service manager had us all log in and post positive reviews. She claimed that these falsified reviews would help the company to sell, which would ultimately add value to our stock options.

Explore other reviews about Health-E Commerce

5.0
Jun 24, 2024
Recommend
CEO approval
Business Outlook

Pros

The offsite are amazing, the work life balance is nice, summer fridays, good leadership!

Cons

Not many that I could think of

2.0
Jul 3, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

If you're FT, benefits are substantially better than many other companies and the job is fully remote. Most employees are very nice people and figure out ways to help each other.

Cons

I speak mostly for the marketing department: The work culture here used to be decent and team-oriented but since the company has been acquired by private equity, everything went downhill. People were replaced despite the previous hires were doing fine. Some contractors were loyal to the brand for years but were passed up for new hires and less qualified individuals. The only people who benefit are execs and directors. I do advise any current employees not to trust certain execs as nepotism is rampant and they're known to lie to your faces. It's awkward especially when the company has in-person off-site meetings every year to discuss efforts and team-building while making you feel important but at the end of the day, you will be let go due to hard times. It's been a known vicious cycle that occurs around every 2-3 years. There's no doubt that many people are diligent, hard workers who are committed to their work but the decisions being made are never transparent and never to benefit lower-rung employees. There is also a lot of fluff and job titles that need not to exist. It won't surprise me that the good benefits this company once had will start being cut to save costs to experiment on short-term trends, pointless transitions and useless middle-man positions.

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