CSR I - Customer Service Representative Health Net Federal Services Employee Review

Remote, work-life balance, supportive management

Contract ended with TRICARE end of 2024

Annual bonus, no micromanagement, work from home opportunities, health benefits, paid holidays. Had the pleasure of working with amazing management

Last position held as a QA was a learning new system for everyone, so procedures were often developed as we went for workflow. Unfortunately, I’ve held two positions as a claims processor with the VA program and QA with the ACD program for the west region, the department contract not renewed, therefore, there was a company wide layoff. Otherwise, I would have loved to continue my time there after 5 years of feeling satisfied with my employment. Hnfs was a employment that had risks for layoffs,