Wonderful Company - Member Service Representative HealthEquity Inc. Employee Review

4.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits, Remote, Great Hours (If you do good work), PTO, VTO,

Cons

Employee calls for FSA, and HRA. You take at least 80 calls a day or 100 during open enrollment. About 80% of the call are from Angry members who don't understand FSA and HRA.

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HealthEquity Inc. Response
7mo
Thanks for sharing your experience! We’re glad to hear you value the flexibility, benefits, and time-off opportunities. We know open enrollment and FSA/HRA calls can be challenging. They’re also such an important part of helping our members better understand their accounts. We appreciate the care and patience you bring to every interaction.

Explore other reviews about HealthEquity Inc.

5.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunity to be an owner. The evolution of the strategy is super exciting. AI forward.

Cons

HSAs aren't yet available to all.

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

From the very beginning, the experience felt welcoming, thoughtful, and well organized. The recruitment process was smooth and informative, and every interview felt like a genuine opportunity to have real conversations and build meaningful connections. The team was incredibly supportive throughout both hiring and onboarding, which made the transition feel seamless. A great example of the company’s culture is Trailhead, an experience designed to bring new hires together early on and help them connect, learn, and feel part of the organization right away. It’s clear there is a lot of intention behind how employees are supported, especially when it comes to building connection from day one.

Cons

Still early in my time here, but no major cons to note so far.

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