Pros
This company used to be an incredible place to work. The culture was genuinely special: teammates truly cared about one another, leaders knew their people as humans, and “purple service” wasn’t just a slogan, it was how we operated every day. People were proud to work here. Many of us stayed for years, even while knowing we were underpaid, because the environment, flexibility, and relationships made it worth it. Remote-first work was also a major benefit and a key reason many talented people stayed. At its best, this was a place people hoped to “get into,” and once you were in, you felt lucky. I will always be grateful for what this company was and for the colleagues who made it feel like home.
Cons
The culture has deteriorated rapidly. Long-tenured, high-performing employees have been laid off with little warning or compassion, across multiple departments. As a result, the remaining workforce operates in a constant state of stress and fear, knowing any day could bring a sudden call ending your employment, regardless of performance. Leadership no longer feels connected to or invested in employees, and that disconnect appears to exist at every level. We’re repeatedly told to make ourselves “marketable,” which only reinforces the sense that loyalty and dedication are no longer valued. Compensation has always been below market, but when the culture disappeared, the pay gap became impossible to ignore. On top of that, the previously celebrated remote-first environment now feels increasingly threatened, with newer executives pushing for visibility and presence rather than results. Operationally, teams are stretched thin as top performers leave in droves. Clients are already feeling the impact through reduced service levels, and our technology remains outdated and unstable. The ongoing reliance on legacy systems and fragmented platforms continues to slow work and create unnecessary issues. Despite positive financial reports, the reality inside the company tells a different story: current success is being carried by the remaining employees who are overworked, burned out, and actively planning their exits.