Great benefits overshadowed by toxic management and miscommunication - Customer Service Representative HealthEquity Inc. Employee Review

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

Explore other reviews about HealthEquity Inc.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company that makes work life balance a priority

Cons

A little lacking as far as training is concerned and documentation in place

2.0
Jul 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work environment; amazing coworkers and low level management.

Cons

This company makes a habit of taking as much of your time and talents as they can while providing as little as they can get away with in return. Your time will only be compensated to an extent, the rest is just smoke and mirrors while hourly folks work off the clock and salaried folks are provided with more ad-hoc duties than the actual job description. They will turn a blind eye to those overworking to keep up with an unmanageable workload, and brag about the free therapy sessions we get in return. No one even has time to use them. People are now picking up weekend jobs to make ends meet and they ignore these callouts. There’s also this subtle, unspoken fear that started creeping in over the last couple of years. People allow the mistreatment out of fear of job loss. It’s quite interesting to see what we all put up with. Sad, but interesting nonetheless.

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