Do not recommend - Customer Service Representative HealthEquity Inc. Employee Review

1.0
Apr 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Off on weekends Start pay is ok

Cons

Health equity/WAGEWORKS IS A HORRIBLE COMPANY! I have been on both sides of the company a customer and worker. On the customer side their system never worked for cobra . It is very out of date and they never send update information the your insurance carriers how they are suppose to. On the worker side it is an okay job until you start training and what they train you on barely prepare you for the calls that come in. Also, when customers leave negative reviews on the company it effects the customer service rep numbers when they clearly are talking about the company not agents.. They will fire them based off those results. I was so upset when they advised they will let us go when we received bad reviews because of the company migration and say on the paperwork we didn’t meet goals because of bad surveys against the company because they fee you can tune the customers mood around when they are upset about their coverage or money. The surveys are sent out to random members and once they write their review on the company as a whole it takes the agents results down if it is negative. I have never worked for a unorganized business like this in my life. I would not recommend to work for them or have them as a third party. I feel so sorry for agents and customers.

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HealthEquity Inc. Response
4y
We appreciate you taking the time to review HealthEquity. Our Member service agents are a vital part of the HealthEquity team, and we know working on the front lines can be arduous at times. We will take your feedback on training and customer services reviews to our leadership teams. We wish you the best in your future career.

Explore other reviews about HealthEquity Inc.

5.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunity to be an owner. The evolution of the strategy is super exciting. AI forward.

Cons

HSAs aren't yet available to all.

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

From the very beginning, the experience felt welcoming, thoughtful, and well organized. The recruitment process was smooth and informative, and every interview felt like a genuine opportunity to have real conversations and build meaningful connections. The team was incredibly supportive throughout both hiring and onboarding, which made the transition feel seamless. A great example of the company’s culture is Trailhead, an experience designed to bring new hires together early on and help them connect, learn, and feel part of the organization right away. It’s clear there is a lot of intention behind how employees are supported, especially when it comes to building connection from day one.

Cons

Still early in my time here, but no major cons to note so far.

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