It is a decent place to work. - Member Service Representative II HealthEquity Inc. Employee Review

4.0
Jan 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Very capable team leaders for the most part.

Cons

They are understaffed on the phones during certain hours of the day.

avatar
HealthEquity Inc. Response
3y
We appreciate you taking the time to leave a review! It's great to hear that you have had positive experiences with our Remarkable leaders. Our talent partners are always working to bring the best talent to HealthEquity to support and work alongside our current team members. We hope you've taken the time to express any concerns to your manager or people business partner.

Explore other reviews about HealthEquity Inc.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company that makes work life balance a priority

Cons

A little lacking as far as training is concerned and documentation in place

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

6
See reviews by: Helpful|Rating|Date|All