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      HealthEquity Inc.

      Engaged Employer

      HealthEquity Inc. reviews

      Could be special but falls well short. - Member Service Specialist HealthEquity Inc. Employee Review

      2.0
      Jul 27, 2023
      Member service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is okay, decent benefits. Diverse workforce.

      Cons

      Micromanaged and handled like a toddler. While you don't have a script you do have a bunch of stuff you have to say or you will be hammered on it. You will be questioned about every second of every shift. Need a moment to breath between back to back to back aggressive calls? Too bad. They try to act like a progressive company (diversity is a plus) but they struggle to actually be progressive when it comes to workloads and how they treat team members. Supervisors can be helpful but it seems like the training they go through tells them to be super sweet and is so artificial and offputting. All of this is not to mention that it is a customer service job and all the "fun" that goes with that. Definitely not the worst job you can get if you're in a pinch but feel as free as they do to look elsewhere.

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      HealthEquity Inc. Response
      2y
      Thank you for leaving a candid review of HealthEquity. The diversity of our team plays a huge role in creating our well-loved culture! We are sorry to hear that your personal experience has fallen short of Remarkable. HealthEquity strives to encourage a healthy work-life balance and clear expectations. We hope you take the time to express your feedback and concerns to your People Business partner so that they know how to best support you. We're always looking to improve create better experiences for our team members. Keep your eyes out for new development and career pathing programs.

      Explore other reviews about HealthEquity Inc.

      5.0
      Jun 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to be an owner. The evolution of the strategy is super exciting. AI forward.

      Cons

      HSAs aren't yet available to all.

      5.0
      May 19, 2026
      People experience manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      From the very beginning, the experience felt welcoming, thoughtful, and well organized. The recruitment process was smooth and informative, and every interview felt like a genuine opportunity to have real conversations and build meaningful connections. The team was incredibly supportive throughout both hiring and onboarding, which made the transition feel seamless. A great example of the company’s culture is Trailhead, an experience designed to bring new hires together early on and help them connect, learn, and feel part of the organization right away. It’s clear there is a lot of intention behind how employees are supported, especially when it comes to building connection from day one.

      Cons

      Still early in my time here, but no major cons to note so far.

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