Great place to work - Member Service Representative II HealthEquity Inc. Employee Review

4.0
Dec 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Health Equity can be a great place to work. They support their employees and give back to the community. I enjoy that I am able to work from home and can experience other department views.

Cons

It does take a person with good work ethics and hard work as being a representative of this company to our members is important and reflects on the company as a whole.

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HealthEquity Inc. Response
2y
Thank you for taking the time to provide your feedback! We're happy to know that you feel supported by your team and leaders. Our remote work environment has the ability to provide unique benefits and flexibility! We appreciate your work ethic and commitment to delivering Remarkable service to our members.

Explore other reviews about HealthEquity Inc.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company that makes work life balance a priority

Cons

A little lacking as far as training is concerned and documentation in place

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

6
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