Stable Company, Good Values - Customer Service Representative HealthEquity Inc. Employee Review

4.0
Dec 14, 2023
Recommend
CEO approval
Business Outlook

Pros

A nice place to work if you're a self-motivator and want to work from home. Good training and inclusive environment.

Cons

All supervision is remote, and isn't always immediately available for guidance.

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HealthEquity Inc. Response
2y
Thank you for leaving a review of HealthEquity! Our remote work environment has the ability to provide unique benefits to our teammates. We hope you share your experiences with your leaders so that they understand how to provide you with the best support.

Explore other reviews about HealthEquity Inc.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company that makes work life balance a priority

Cons

A little lacking as far as training is concerned and documentation in place

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

6
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