2year Anniversary - Member Service Specialist HealthEquity Inc. Employee Review

5.0
Jan 3, 2024
Recommend
CEO approval
Business Outlook

Pros

I love how HQY is so family oriented. The opportunity to advance is so reachable goal.

Cons

Cstat. Mbrs call in upset and takes it out on you, preventing us from bonus and even employment.

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HealthEquity Inc. Response
2y
Thank you for leaving a review of HealthEquity! We're happy to hear that you've felt encouraged and supported on your journey to advance your career. We always welcome your feedback and encourage you to take any ideas you have to your manager or people business partner. We're grateful for your Remarkable contributions towards our mission.

Explore other reviews about HealthEquity Inc.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company that makes work life balance a priority

Cons

A little lacking as far as training is concerned and documentation in place

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

6
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