Not the same HealthEquity - Client Services Consultant II HealthEquity Inc. Employee Review

2.0
Sep 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote, semi-flexible, challenging, total compensation package, pto, opportunities for advancement

Cons

Unrealistic expectations, metric driven, unsafe leadership, poor lower and mid management and inconsistent support, constant process changes with little to no training. Change is good! Change MANAGEMENT is lacking.

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HealthEquity Inc. Response
1y
Thank you for your candid feedback and for your dedication to HealthEquity, our clients, and members. We're sorry to hear how challenging things have been, and we take your concerns seriously. We understand that fast changes have made it hard for you and your team. We are working to improve our processes, communication, and training to better support you and the team. We also hear your concerns about maintaining the “Purple” culture in Client Services. It’s important to us that this culture is felt across all departments, and we’ll do our best to ensure it’s reflected more consistently. Additionally, we’ll evaluate ways to improve how we introduce Personal Business Partners (PBPs) so they’re easier to connect with when needed. Thank you again for your dedication.

Explore other reviews about HealthEquity Inc.

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mission, growth trajectory, work alongside good humans, constantly growing and developing.

Cons

Remote environment. Need to find opportunities to informally get to know your colleagues.

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

5
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