One of the better companies I've worked for - Customer Service Specialist HealthEquity Inc. Employee Review

5.0
Jan 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Good company culture Sent swag often All jobs are remote in this company

Cons

Very competitive regarding hours Calls with difficult customers can be draining

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HealthEquity Inc. Response
1y
We appreciate your review! It’s great to hear that you’re enjoying our culture—plus all the awesome purple swag! 😊 Thank you for your hard work and for your dedication to handling sensitive situations with care. Your contributions truly make a difference!

Explore other reviews about HealthEquity Inc.

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mission, growth trajectory, work alongside good humans, constantly growing and developing.

Cons

Remote environment. Need to find opportunities to informally get to know your colleagues.

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

5
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