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      HealthEquity Inc.

      Engaged Employer

      HealthEquity Inc. reviews

      Big Promises - Member Service Representative HealthEquity Inc. Employee Review

      2.0
      Feb 5, 2025
      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are decent, teammates are helpful and supportive

      Cons

      Company doesn’t actually value their employees, pay is low for the skills required for the position, PTO is rarely approved even with significant notice, company promises inclusivity and understanding of those with disabilities but does not deliver on this at all, departments do not communicate well leaving a constant disconnect that hinders employees and members, management is not nearly as knowledgeable as they should be (most teammates know more than management), Member Service is treated like a revolving door with constant layoffs and new hires, there are constant system issues that fall back on the employees and hurt our metrics

      avatar
      HealthEquity Inc. Response
      1y
      Thank you for taking the time to share your experience. We’re glad to hear that you found your teammates to be helpful and supportive and that you appreciated the benefits. We sincerely regret that other aspects of your time with us have not meet your expectations. Your concerns regarding communication, leadership, and support for employees are important, and we understand how these challenges can impact both the employee and member experience. We also take feedback about inclusivity seriously, as we strive to create a workplace where all employees feel valued and supported. Your insights will be shared with our leadership team as we continuously work to improve our processes, communication, and overall employee experience. Thank you for your contributions.

      Explore other reviews about HealthEquity Inc.

      5.0
      Jun 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to be an owner. The evolution of the strategy is super exciting. AI forward.

      Cons

      HSAs aren't yet available to all.

      5.0
      May 19, 2026
      People experience manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      From the very beginning, the experience felt welcoming, thoughtful, and well organized. The recruitment process was smooth and informative, and every interview felt like a genuine opportunity to have real conversations and build meaningful connections. The team was incredibly supportive throughout both hiring and onboarding, which made the transition feel seamless. A great example of the company’s culture is Trailhead, an experience designed to bring new hires together early on and help them connect, learn, and feel part of the organization right away. It’s clear there is a lot of intention behind how employees are supported, especially when it comes to building connection from day one.

      Cons

      Still early in my time here, but no major cons to note so far.

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      HealthEquity Inc. reviewsHealthEquity Inc. Member Service Representative reviewsHealthEquity Inc. review