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      HealthEquity Inc.

      Engaged Employer

      HealthEquity Inc. reviews

      "Purple Culture" is a front - Member Support Representative HealthEquity Inc. Employee Review

      1.0
      Feb 16, 2025
      Member support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are decent and great coworkers.

      Cons

      The company preaches purple culture and everyone in management wears fake smiles. The experience I had started with subpar training. The content we go over needs at minimum 6 weeks of training. We received quite a few investment calls but we barely touched on the subject. It became clear very quickly that the trainers and most managers have no clue what's going on. Simple questions go ignored and we are told to call question line for assistance. Question line took about 15 minutes on average to reach someone. Keeping a member on hold this long shows that HQY really does not care about respecting the members time. I was made to take calls via a personal bluetooth speaker(which I'm sure violates some sort of privacy laws) even though I made management fully aware of my malfunctioning headset in ample enough time to be sent a replacement. The company is also riddled with neverending card, website, and fraud issues. Please beware!

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      HealthEquity Inc. Response
      1y
      Thank you for sharing your feedback. We’re glad you valued the benefits and your coworkers, but we’re sorry to hear about the challenges you faced. We take your concerns about training, IT issues, and communication seriously, and we’re committed to improving these areas for our teammates. Feedback will be escelated to the appropriate teams. We regret to hear any experience that made you feel unheard or unsupported. We appreciate your time with HQY and wish you the best moving forward.

      Explore other reviews about HealthEquity Inc.

      5.0
      Jun 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to be an owner. The evolution of the strategy is super exciting. AI forward.

      Cons

      HSAs aren't yet available to all.

      5.0
      May 19, 2026
      People experience manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      From the very beginning, the experience felt welcoming, thoughtful, and well organized. The recruitment process was smooth and informative, and every interview felt like a genuine opportunity to have real conversations and build meaningful connections. The team was incredibly supportive throughout both hiring and onboarding, which made the transition feel seamless. A great example of the company’s culture is Trailhead, an experience designed to bring new hires together early on and help them connect, learn, and feel part of the organization right away. It’s clear there is a lot of intention behind how employees are supported, especially when it comes to building connection from day one.

      Cons

      Still early in my time here, but no major cons to note so far.

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