Worst Company Ever - Customer Service Representative (CSR) HealthEquity Inc. Employee Review

1.0
Mar 23, 2025
Recommend
CEO approval
Business Outlook

Pros

2, 15 minute paid breaks. The benefits

Cons

When you need help the supervisors respond 10-15 minutes late regarding the customers issue, The supervisors are not understanding at all when it comes to personal things affecting your work life, you will be told last minute to work mandatory overtime. The customers are very rude. The pay is not worth the verbal abuse.

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HealthEquity Inc. Response
1y
Thanks for taking the time to leave us a review. We’re glad you appreciate the benefits and paid breaks! We’re sorry to hear about your experience with supervisor support and the challenges you’ve faced. We want every teammate to feel valued and heard, and we’re committed to improving responsiveness and understanding in these areas. We encourage you to provide your feedback to your people business partner. Your feedback is important as we continue to grow and improve!

Explore other reviews about HealthEquity Inc.

5.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunity to be an owner. The evolution of the strategy is super exciting. AI forward.

Cons

HSAs aren't yet available to all.

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

From the very beginning, the experience felt welcoming, thoughtful, and well organized. The recruitment process was smooth and informative, and every interview felt like a genuine opportunity to have real conversations and build meaningful connections. The team was incredibly supportive throughout both hiring and onboarding, which made the transition feel seamless. A great example of the company’s culture is Trailhead, an experience designed to bring new hires together early on and help them connect, learn, and feel part of the organization right away. It’s clear there is a lot of intention behind how employees are supported, especially when it comes to building connection from day one.

Cons

Still early in my time here, but no major cons to note so far.

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