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      HealthEquity Inc.

      Engaged Employer

      HealthEquity Inc. reviews

      NEW CEO - Member Service Specialist II HealthEquity Inc. Employee Review

      3.0
      Jun 3, 2025
      Member service specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      One major advantage was the opportunity for growth within the company. However, I’m not sure if that’s still true, since the new systems have made it much harder to meet our metrics. The changes have introduced numerous technical issues and bugs, which are affecting both employees and members.

      Cons

      I understand the business rationale behind making changes, but it feels like the new CEO is more focused on proving himself than on truly supporting our members. As a result, we're offering less help to our members, and this is reflected in the negative feedback we're receiving in our surveys. Cross-training is definitely valuable, but it would be even better if we received additional compensation for taking on these extra responsibilities.

      avatar
      HealthEquity Inc. Response
      11mo
      Thanks for sharing such thoughtful feedback. We’re glad you saw growth opportunities here. That’s something we’ve always valued and want to continue providing. We also recognize that the recent system changes haven’t been smooth for everyone. The technical hiccups have been frustrating, and we’re actively working to resolve them so teammates can do their best work and members get the support they need. Change is never easy, and we know it’s a tough balancing act between evolving as a business and maintaining the experience our teams and members expect. Your feedback is a good reminder of how important it is for leaders to stay connected, speak up, and support their teams through transition. We appreciate your honesty and your care for the mission.

      Explore other reviews about HealthEquity Inc.

      5.0
      Jun 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to be an owner. The evolution of the strategy is super exciting. AI forward.

      Cons

      HSAs aren't yet available to all.

      5.0
      May 19, 2026
      People experience manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      From the very beginning, the experience felt welcoming, thoughtful, and well organized. The recruitment process was smooth and informative, and every interview felt like a genuine opportunity to have real conversations and build meaningful connections. The team was incredibly supportive throughout both hiring and onboarding, which made the transition feel seamless. A great example of the company’s culture is Trailhead, an experience designed to bring new hires together early on and help them connect, learn, and feel part of the organization right away. It’s clear there is a lot of intention behind how employees are supported, especially when it comes to building connection from day one.

      Cons

      Still early in my time here, but no major cons to note so far.

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