Company going down - Member Service Specialist HealthEquity Inc. Employee Review

3.0
Jul 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Good medical benefits, incentives for additional HSA Contributions, PTO accrued a quickly, summer time a lot of VTO

Cons

Company no longer taking accountability Letting the front line - member & client specialist deal with the repetitive angry people Pressuring us to hit certain numbers other wise your annual bonus is gone Oh and took away monthly bonus Lastly they make you no longer take accountability as a whole company of any mistakes because we do not notify ANYONE of issues until the issue is happening or becoming a trend You will get stuck in the same position

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HealthEquity Inc. Response
10mo
We’re glad you’ve found value in the benefits and time-off policies. We know how hard this work can be, especially when challenges arise without clear communication or support. We're working to improve how we surface issues, communicate proactively, and recognize the effort it takes to deliver a strong member experience. Supporting our front-line teams is critical to our success, and your feedback helps guide where we need to do better.

Explore other reviews about HealthEquity Inc.

5.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunity to be an owner. The evolution of the strategy is super exciting. AI forward.

Cons

HSAs aren't yet available to all.

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

From the very beginning, the experience felt welcoming, thoughtful, and well organized. The recruitment process was smooth and informative, and every interview felt like a genuine opportunity to have real conversations and build meaningful connections. The team was incredibly supportive throughout both hiring and onboarding, which made the transition feel seamless. A great example of the company’s culture is Trailhead, an experience designed to bring new hires together early on and help them connect, learn, and feel part of the organization right away. It’s clear there is a lot of intention behind how employees are supported, especially when it comes to building connection from day one.

Cons

Still early in my time here, but no major cons to note so far.

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