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Healthcare Services Group

Engaged Employer

This company treats its clients and account managers like Tony Soprano treated David Scatino's sporting goods store. - Account Manager Healthcare Services Group Employee Review

1.0
Mar 10, 2015
Recommend
CEO approval
Business Outlook

Pros

Due to high turnover, you hone your interviewing skills. Owing to industry-low wage rates for hourly associates, you gain useful experience dealing with every type of "difficult employee."

Cons

As an account manager, you manage very little. At best, you have some hiring and firing authority. You have no budgetary authority over wages or supply purchases. The account manager is expected to train new hires without degrading service to the client. However, the firm allows 0 hours for orienting and training new employees. Account managers do not have the authority to place help wanted ads to maintain a strong staffing pool. Ads cost money and the company--despite being in a service industry--is loathe to invest in people. Account managers are expected to build a cheerful, professional service team from a population that couldn't make it at Taco Bell or Wal-Mart. Further, the firm provides account managers with no resources to reward good behavior. The only approved employee communication form is an EWN (Employee Warning Notice)--a disciplinary tool.

Explore other reviews about Healthcare Services Group

5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Helps develop responsibility and discipline

Cons

Often requires night or weekendshifts

2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

coming to work and greeting residents and some of the staff, that helps me through the day, laughing and joking around, just so I don't think about the negativity that comes with working for hcsg and working in a autumn lake building

Cons

working understaffed meaning 3 and half housekeepers, is not gonna cut it and people go on vacation or sick or just off.. the slack is passed down on us and more so on the manager, the company culture uses him and he can never take time off because he's filling in 100 percent of the time.

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