Pros
work-life balance is decent, mostly a 8:30 - 5 schedule (other than if you're in departments during second half of the year with pressure to go live on application changes, even if the systems aren't good or ready (especially BT(now called SI) and IT roles)), co-workers are intelligent and friendly, but beware of family and friends within the company as there is a culture of finger pointing downward when the leaders who cause the problems are excused. I stay because their benefits are good, like 4+ weeks PTO, 6% 401k matching, and easy work to do (you just need a thick skin to work here as the VPs and SVPs are ready to throw anyone under the bus when they don't know what to do - many of the newer SVPs (1-3 years new) don't have the background or skills needed to do the role they have accepted. If you are intelligent and can deal with stupidity on a regular basis from your leadership, it's a great place to work. Oh and don't count on receiving any bonus in 2017 or 2018 as the company's costs have skyrocketed while their enrollment has stagnated and revenues decreased.
Cons
The leadership cannot be trusted, even the employee surveys year after year say it is the #1 issue since 2013. Don't be fooled by their new "Trailblazer" culture terminology as they spend more money on naming things than actually trying to solve real issues. They are beginning to outsource everything to consultants in order to increase their temporary costs as tax benefits, while the best workers have/are leaving or being fired because they don't agree with doing the wrong thing any longer. There has been a 40% turnover year over year for the past 5+ years and a 60% turnover in the newly established Business Transformation (SI) department.