Pros
This is a company that is growing very rapidly, in an industry that is changing even more rapidly. In growing/changing environments, there will be conflict, new processes and turnover. New people need time to learn new things, folks who built old processes are resistant to change. The entire healthcare industry is under the same pressure. The Healthfirst experience is very unique in that a mid-sized regional carrier has such a "small company" feel to it. The experience is what you make of it - there is a seemingly infinite amount of work to get done in a short time frame. There is every opportunity to build a really strong knowledge base for your career in whatever area you choose. The small company environment creates very high visibility; if you are good at what you do, you can stand out as a high performer and get ahead. Unfortunately, if you're not good at what you do, you also stand out. But if you are up for a fast-paced, evolving environment, Healthfirst offers a unique opportunity to grow. While many employees complain of "growing pains," Healthfirst is in a very good place compared to other companies in the industry. Healthfirst is adding employees, investing in tools and building out new products - a lot of other companies are losing licenses, shedding members and merging/downsizing. As new processes, tools and people are added, there's a chance to learn something about them. This is in stark contrast to companies where things are changing, and you have to worry about being laid off after all the hard work you've put in. Most companies fit in the latter statement - Healthfirst is one of the few places with a huge amount of opportunity. By far, the best part of this company is the people. Everyone I have worked with is extremely friendly, positive and helpful. The team outings, both social gatherings and sporting events, are all a blast. Everyone cares deeply about what they do, and the value we provide to our members. There's a great sense of pride and teamwork, and that makes it really fun to work here.
Cons
You have to be the right type of person to work at Healthfirst. Given how much everything is changing, and how fast-paced it is, it's not a great place for people who want to come in, casually "turn a crank," collect a paycheck and go home. The work/life balance does get a little tough at times - but good focus, planning and communication can limit the downside (that's the same for any job where long nights/weekends are a problem). As I mentioned earlier, due to the visibility, if you're not good at what you do, you tend to stand out as a low performer. Compensation is fair, PTO is very fair; the only downside is the workload - which can be an upside for the right person.