Micromanaging, lack of leadership support, no real opportunities to grow. You get caching for every and anything which is extremely demoralizing. There is an expectation of perfection which is unrealistic. No matter how well you perform through the year if you get a write up at all, you will not get a raise. You can be an excellent employee with high quarterly bonuses, and it will not make a difference. QA is horrendous. You can have the best call but if you miss one word of the required verbiage, you will fail. 98 is the passing score for QA. Make sure to start your documentation on the call r else you will lose points even if you are trying to focus on the member's concern. It is all about numbers for this company. It is quantity over quality. Training is an unorganized joke and not nearly long enough to learn all the lines of business that are needed.
