I was happy to start a remote job last year but it hasn’t really been all that they have made it seem. Calls can be really stressful sometimes back to back to back where a sip of water seems to be bad. They only care about the team numbers and having agents meet percentages on adherence and how long you take on a call and etc. If you miss a break they guilt trip you into thinking “should I take my well deserved and lawful break? Or should I skip a break and keep working to keep my adherence percentage up to standards?”. If you take breaks during the day for bathroom they ask you if you need an accommodation, the answer is no, sometimes you just need to go it’s as simple as that. Another thing wrong with this company is the lack of communication they have. They tell you one thing then tell you another and then tell you that you’re wrong even though it’s what they told you and then they tell you another. There should be CLEAR communication so that we know what we are getting ourselves into. This company’s goal is to have service agents learn every line of business eventually when there should be a clear set of division between lines of businesses. I feel this way because I would know being that they give you opportunity to take trainings in other lines of businesses and they tell you that you’ll only be taking calls for that, but then switch up and have you taking calls for 3 different lines at the same time which is very confusing and annoying being that you need to hit different talking points on calls. Sometimes this job feels more like school than work, they have you do so many assignments and things due. Had one employee tried to call me a liar and another try to be rude. You need to be one to speak up for yourself if not they will walk all over you. Management is also so fake, if you try to express how you’re feeling in team meetings then they claim it’s “emotional outbursts” and try to make it a joke
