Member Services bilingual - Member Service Representative Healthfirst Employee Review

Now the good stuff, call center management's complete cero, lack of experience and expertise, specially when they are hiring supervisor with call center experience from the outside they realize the internals are not so good, I have personally interacted with a few of the management, and I will say there is a handful of supervisor some of them managers now that have a the knowledge and capacity to handle the job. 2.you will never have a clear answer for questions or procedures to do your job. please create workflow, try outsourcing your QA , many companies practice to avoid conflict of interest on the job.