Lacks Focus - Software Engineer Healthgrades Employee Review

2.0
Jun 14, 2016
Recommend
CEO approval
Business Outlook

Pros

This company has some very positive things going for it. The data it owns and processes is second to none in the industry. The company encourages the use of leading-edge tech, from Angular, React and ES6 to REST services and AWS. The company's new CEO is transparent and communicates regularly. The company is transitioning to a more autonomous squad-based model, based on what Spotify uses. This has the potential to speed up the company's product delivery, which is hugely important given the monolithic projects of the company's past. Compensation here is a bit above average, and the benefits are decent. The 401k is now great, with automatic contributions and very good fund choices. The available health plans are above average, if a bit expensive. Additionally, good performance is rewarded.

Cons

Unfortunately, the company also has more than its fair share of issues, not the least of which is its huge amount of technical debt. In the previous delivery model, corners were very frequently cut in order to meet dates. Of course this happens in many places, but the issue here is just how enormous the technical debt is. The new delivery model puts more power in the hands of engineering, and it does try to allocate time to address this, but not nearly enough to achieve the goal of continuous delivery any time soon. Another problem at the company is the unrealistic expectations it has of its delivery leads, under both the old model and the new. In the time I have been at the company, I have seen many leads leave because they are stuck in worthless meetings all day and have no time left to actually get anything done. The new model does not address this. Instead, delivery leads now have more busy work than ever with newly introduced processes and responsibilities, all for the sake of increasing visibility and driving toward squad autonomy. Sadly, most of the company's squads are still as interdependent as ever; time will tell how much this really changes. Meanwhile, for individual contributors, the workload is all over the map. Deadline pressure comes primarily from the product side, and often does not take effort into consideration. Because the delivery leads are stuck in meetings all day, and because product has huge difficulty defining priority (EVERYTHING is important), most teams are hugely lacking in focus. If you are self-driven, there is no shortage of work here on any team, but you may have to go get it. Recruiting is horribly broken and very disconnected from the rest of the company. It has supposedly been the company's number one focus, but very few changes have actually been realized. Potential hires, especially the best ones, fall through the cracks on a daily basis.

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Healthgrades Response
9y
Thank you for your feedback. As you know, we have rolled out a new model of how we operate. We expected this transition to squads to be a process. We know we will need to change things as we go, which is one of the tenets we’re living by – test, learn, repeat. All of the feedback we get from employees, like you, helps us with that test, learn, repeat process. The squads are already moving fast to get features out the door, and I’m pleased with that progress. Your feedback is not taken lightly, and I’d be happy to chat with you more about your concerns so we can continue adapting together. CJ Singh, EVP Technology and CIO

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