Executive Leaders Need to Listen - Anonymous employee Healthgrades Employee Review

2.0
Feb 6, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are amazing! I feel so honored to have worked with some of the best and brightest people I've ever met. There are also some great leaders who have really really good ideas that you know care about you. I wish these people would be able to do more and get things done. However, they are often stopped by the decision makers-the execs.

Cons

Executive Leadership has changed hands several times and they are not at all on the same page with one another. They're running around with no common goal/strategy which trickles down to all levels. Everyone in the company has a different priority and we are hearing "that's not my job" more and more from our co-workers. As you can see, there are horrible, horrible reviews on here, and leadership chalks it up to "another disgruntled employee". They don't actually listen to what the employees want or need because by in large, they simply don't care. They hired a "Chief People Officer" which is quite comical, being that she doesn't seem to care about anyone but the executives. She's been to Madison several times, and never truly made an effort to get to know anyone. While we're on HR, Recruitment is a joke. We're busting our hinders to get the work done, and it takes 6 months to get someone in the door. I've also referred several people who never hear back and/or get an answer back from their emails and calls. If you're looking for a job here-email the manager. Healthgrades also likes to reward poor performance. I've seen so many truly talented, hard working individuals leave for much better pay and the terrible performers continue to get raises. (Yes, leaders, we all talk about our salaries and are aware of how terrible your recognition/reward structure is). There is also no flexible scheduling. It's time Healthgrades joined the 21st century and offered some flexible options. There are WAY too many leaders and not nearly enough people that do the work. Healthgrades says that there isn't money and so job openings are being cut, yet they can continue to hire VPs and SVPs at what is surely way over what a "worker bee's" salary would be. Bottom line-if you are a talented, driven and all around good worker, PLEASE reconsider working here. Your talents will dwindle and you'll easily become overworked and underappreciated. If you're not a hard worker, mediocre at your job, then Healthgrades is the place for you!

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Healthgrades Response
9y
Thank you for the time you spent in sharing your concerns and input. It is valuable and it is being taken seriously with a number of action items. Last year, we launched an employee engagement survey. I shared both positive and negative themes that came from the survey. Our Chief People Officer followed up with a number of new initiatives and opportunities for HG employees that were a direct response to employee survey feedback. She also shared our new ETO plan for 2017- a time off plan that allows for more flexibility and more work-life balance. While we’ve had positive responses about the addition of Town Halls, we agree with you that it’s not the only means of communicating across the organization. With this in mind, we’ve also implemented weekly product demos, onsite happy hours/social opportunities, online employee Core Value recognition, videoconference rooms and Zoom capabilities for all employees. In 2016, we invested in revised recruitment processes and resources that resulted in our average time to fill positions reducing to 45 days, as well as a 46% increase in employee referral hires. We share your opinion that Healthgrades has some of the best and brightest talent out there. We are committed to continuing to listen and respond to our employees to retain and attract this talent. Scott Booker, CEO

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