If you value yourself, don't work for this place.
Healthgrades sells new hires on the idea that being a customer service specialist is an easy job and that Healthgrades itself provides a meaningful service which helps patients, hospitals, and others. In reality you're a middleman and a scapegoat for upset patients trying to reach their doctor's office, doctor's offices who never signed up for HG's services, and anyone else who happens to dial the wrong number.
If that wasn't tough enough, good workers are punished with a continuous dumping of added duties without any decent rewards (increased pay, free lunches, or even verbal praise). You can expect someone who barely works at all to be promoted because they're friends with someone in management. New hires make more money.
Upper management doesn't know how to run this company, as evidenced by the major losses of clients and high turnover in the workplace. People in all positions (even supervisors, IT, engineers) disappear regularly and you might notice only when 1) an email addressed to them doesn't go through or 2) because every employee can see the cubicle being cleaned out. Despite the various mottos sponsored by this Healthcare data mining company, the most contradictory one is "be transparent." Don't kid yourself or your employees. If the company is expanding so much, then why are the numbers so bad? The longtime workers are quitting, the newcomers are quitting, the CEOs are quitting, clients have left (yeah, go on and talk about the two acquisitions when you have no idea what to do with them), and yet upper management still claims everything's good. It's not.
Consumer Reports even mentioned Healthgrades negatively in an article published in 2016. Healthgrades will fail at some point as they're not transparent, not rewarding of hard work, not committed to improving, and not ever responsible for their bad decisions (like a client going live accidentally or the Healthgrades website being changed without telling any of the workers). Plus the tech people are barely available and the system crashes more than it should.
Lastly, HG once refused to give out a bonus to a woman who had a seizure while there at the office because it happened on a Monday. No empathy from the corporate machine. Only fancy headphones that don't work and a headache that doesn't stop even when your shift is over.
Side note, I know Kate or other HR members will try and dismiss all of this, but the truth is out there. That career map ain't the answer and the anonymous whistle-blower line is laughable. Even the free coffee can't make up for the amount of mental energy required to get through a single day of work. Being mission-driven or growing as a company shouldn't mean killing your workers.
