Pros
They start you off at a decent wage with a promise to learn more and increase your hourly.
Cons
I was a temp for HG, now Mercury Healthcare. Turn over is very very high. They use 5 temp agencies to fill these jobs with a promise of FT hire after 90 days. That’s 90 business days, regardless is you work weekends. This job is blatant data collection on behalf of health systems across the United States. You get calls from folks who just want to talk to their doctor, collect names, addresses, phone numbers, etc. then connect them to their doctor. You provide references for people needing new doctors as well. That’s not too bad. People will fight you on this though, especially if they are already established patients. “My doctor already has this information, why am I giving it to you?” And you are told to lie to them that you assist in scheduling appointments. Training is ONE WEEK, with the promise of being able to learn more “phases” as time passes. The supervisors don’t know anything, they are young, eager to prove themselves, and bullies. No one checks your progress until a QA score comes in. You only have yourself as an advocate. If you want to quit, they will hold your things hostage and pack them up to send back to your temp agency. Maybe. Don’t bother, it’s a ruse to get people in the door, the job is hard, you get calls from legitimate crazy people or people having health crisis’. It wears you down. Your agency won’t tel you anything unless you call them, and then only maybe. Literally no one knows what is going on. No one.