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Hearth Management

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Sinking ship - Anonymous employee Hearth Management Employee Review

1.0
May 22, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love, love, love working with the older community. They make coming to work worthwhile. Otherwise....well see comments in the Cons section.

Cons

Poor leadership make the workplace nearly unbearable. Lots of favoritism to certain staff. Front office lives in a cocoon and does not know what really goes on in the facility. Raises are given based on time served, not performance. This leads to apathetic attitudes when it comes to giving your best. Lower pay than most assisted living communities. Recognition is given to people they are trying to bribe to come to work and perform........again, not based on going above-and-beyond like they claim. One particular Director has caused several move-outs and seems to appear to treat his/her people similar to Attila the Hun. Dept. of Health called several times since he/she has been here regarding care issues. As far as the favoritism - one certain staff is allowed to run amuck and do as she pleases. Does not have to clock-in or out, parks in the Director location, eats free most everyday, comes and goes at her pleasure. Administration is so non-confrontational that no personnel issues are ever addressed....just excuses made. Marketing makes promises to potential residents that the facility cannot/will not deliver. Several unhappy families when they realize they were made unrealistic promises. Don't expect any advancement opportunities. It is sad that I've been here less than two years and have seen nearly two turnovers in all staff - ED, Directors, and non-exempt staff. I am considered a long-term employee. The worst environment I've ever worked in.

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Hearth Management Response
9y
Thank you for taking the time to share your observations and feedback with us. As an organization, we believe that to provide great care to our residents, we first need a happy team. It truly saddens me that you are feeling this way. Over the past year and a half, we have created and started implementing leading edge talent acquisition and engagement initiatives that we believe will make a long-term impact on work environment and turnover you are referring to. We are very aware of the wages in the local area and continuously conduct such studies to ensure we match or are ahead of similar market rates. I would appreciate an opportunity to sit with you and further understand your concerns and ideas. My e-mail address is hsoots@thehearthllc.net. Thank you for all that you do for your team and for your residents. – Heather Soots, Regional VP of Operations

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