Pros
-Co-Workers in the Service Desk, always open to help out and help you succeed -You Will Learn A Lot -CEO is Friendly and Throws Parties
Cons
-The Equipment they start you with is old and outdated, almost requires you to provide your own devices (Monitors, Mice, etc) -Senior Specialized Employees (VoIP, Networking) treat Desktop Support employees poorly, They are willing to help, but will make you feel bad in the process of helping -75% of Ticket templates have redundant information, that must be filled out again, or you are docked points on a QA -Accountability of employees is not consistent -Hiring Process is not Consistent. Employees are hired in higher tiers then they should be -You can be fired for upsetting an "Executive Level" client, even though you are only following Helion's SOP, a.k.a. the clients always come before the employees -The PTO Plans are terrible. For an hourly employee, PTO and Sick Time are merged into one, you get very little, and unpaid time is highly frowned upon. -Desktop Support Hourly Pay is Minimal for the expectations