Pros
Ownership invests in its building, property and infrastructure. Service desk is tiered well and tickets get assigned efficiently. You can learn about different technologies and many core IT concepts here. Decent benefits, occasional company outings, and a free meal here and there. A lot of talent on staff.
Cons
I had not clocked in and out since I was a teenager, but that's the least of your worries. Here you have an out of touch management team that struggles to understand what they're doing wrong. It's safe to say that when you have a meeting to discuss changes that the employees would like made and you ignore virtually all of them, you do not care. Its unfortunate because a lot of people put their heart and soul into this place and get shown the door rather swiftly. You cant build a solid team with only managers. At some point you have to start appreciating people and pay them at an industry competitive rate. A lot of the services offered by this company are barely delivered to the client. The entire team suffers because of it. The frustration and anxiety permeates through the floors. The workloads are often unrealistic and overwhelming. There is a sense of ambition among the minions but it fades in and out with the constant chasing of the tail. High turnover in this industry is a recipe for failure and if you can't justify paying a full-time trainer for your new hires, well then you've forgotten your own standards. I often sensed a condescending attitude from management. Manager relationships with employees are minimal. Hardly any time is spent discussing how you feel or where you'd like to be. Your ticket queue is a black hole of hopelessness and client disappointment. How can you right the ship when you yourself are disappointed in the company image you are striving to uphold? You look around for help and you see the reflections of sadness, the overwhelming sense of how can i survive another day. It takes a toll on you. You want to pick up the rope and pull with the team but the stress would become hard to turn off at night. Personally, I don't want to share the stress of a CEO, with little pay, and virtually no incentive to BMA day in and day out. At the end of the day, people start to wonder "what's in it for me"? The work-life balance was hard because there's virtually no downtime. The grind is endless and it starts to feel like a game of survivor with your coworkers. I was not happy despite my many attempts of 'sucking it up'. The high turnover really amplifies the pressure on the team members that actually stick around. Many long term employees have thrown in the towel over the years.