This office is a joke with horrible management - Brand Ambassador HelloFresh Employee Review

1.0
Mar 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Pretty much just the benefits

Cons

It wasn't so bad when I started, but after a few weeks we had no in-house manager so the Denver manager started watching over us. He has zero management skills/experience, only cares about how well he does and doesn't want to help you or see you succeed, and literally bullies you if you aren't performing up to his standards. His so-called "training tips" are extremely subjective and gets mad if you don't pitch exactly how he tells you to. You drive nearly 30-45 minutes to each event and aren't compensated for driving (they will lie to you about this in the interview and say "it's possible"), the event coordinators have NO idea what they're doing and never schedule enough events for us or even properly coordinate with the sites and half the time the places don't even know we're coming that day. I have no idea why they're opening new offices for this brand ambassador program when half the offices don't even have managers or are established yet. There are so many growing pains and issues with this program that corporate turns its back to... Take my advice and run far FAR away from this job.

Explore other reviews about HelloFresh

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice supervisor/ Fernando/ supporter/ very helpful

Cons

Lunch is only 30 minutes not enough time

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hybrid environment. In-office requirement is 50% of the month, but there is significant autonomy in how those days are scheduled (eg. you can decide to condense your in-office days the first 2 weeks of the month, and work remotely for the next 2 weeks).

Cons

1- Compensation (particularly base salary) is significantly below market. Reliance on RSU as a major component of the compensation package is problematic, given the company’s stock has severely plummeted over the last 5 years (and continues to do so). 2- Professional development is virtually non-existent. Internal promotions are rare (even for top performers) and highly political. 3- Constant reorganizations and frequent layoffs. It is difficult to feel secure in your position when entire teams are being phased out every few months. 4- Toxic and fear-driven culture. There is a prevalent culture of backchannel feedback and a palpable, constant sense of fear regarding job security and retaliation. 5- Unsustainable business model, still. Service is overly reliant on discounting and promotions, which has negatively impacted brand perception and long-term customer value. Path to sustainable growth is unclear. Leadership also doesn't seem to know what to do, as they frequently pivot strategy, with new directions introduced every few months (if not every few weeks). This lack of consistency creates a sense of instability and leaves teams feeling as though the company lacks a cohesive, long-term vision. 6- Leadership tone. Leaders often lack respect for both employees and the customer base (it is common for them to make derogatory and insulting comments in business meetings about customers who cancel their service).

3
avatar
HelloFresh Response
3w
Hello, thank you for bringing this to light. At HelloFresh, we prioritize creating a safe and supportive environment for all employees. Any behavior involving harassment or discrimination is thoroughly investigated under our zero-tolerance policy. Please consider contacting us directly at hf-feedback@hellofresh.com so we can address your concerns via the appropriate channels and process. Thank you & best regards, DS & Your HelloFresh HR Team
See reviews by: Helpful|Rating|Date|All