High Capability - Disappointing Execution - Anonymous employee HelloFresh Employee Review

2.0
Jul 18, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Individual contributors and lower level management all get along fairly well and truly are a pleasure to work with. Most of the team is enthusiastic about food, which makes getting behind the product easy.

Cons

After going public, the company is looking to cut costs wherever it can, regardless of the negative impact. This is creating an extremely disappointing employee experience. Threats from Senior Management to revoke company benefits that once helped create an engaging workplace culture perfectly represents the direction the company has taken over the past year. From someone who joined prior to going public and becoming the market leader, the company is no longer fun and quirky like it once was. I used to look forward to coming to work everyday and now it's a drag because higher management has made it clear that they do not prioritize their employee satisfaction. The company has lost its flair that attracted candidates to the market in the first place.

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5.0
Jul 7, 2026
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Pros

Nice supervisor/ Fernando/ supporter/ very helpful

Cons

Lunch is only 30 minutes not enough time

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hybrid environment. In-office requirement is 50% of the month, but there is significant autonomy in how those days are scheduled (eg. you can decide to condense your in-office days the first 2 weeks of the month, and work remotely for the next 2 weeks).

Cons

1- Compensation (particularly base salary) is significantly below market. Reliance on RSU as a major component of the compensation package is problematic, given the company’s stock has severely plummeted over the last 5 years (and continues to do so). 2- Professional development is virtually non-existent. Internal promotions are rare (even for top performers) and highly political. 3- Constant reorganizations and frequent layoffs. It is difficult to feel secure in your position when entire teams are being phased out every few months. 4- Toxic and fear-driven culture. There is a prevalent culture of backchannel feedback and a palpable, constant sense of fear regarding job security and retaliation. 5- Unsustainable business model, still. Service is overly reliant on discounting and promotions, which has negatively impacted brand perception and long-term customer value. Path to sustainable growth is unclear. Leadership also doesn't seem to know what to do, as they frequently pivot strategy, with new directions introduced every few months (if not every few weeks). This lack of consistency creates a sense of instability and leaves teams feeling as though the company lacks a cohesive, long-term vision. 6- Leadership tone. Leaders often lack respect for both employees and the customer base (it is common for them to make derogatory and insulting comments in business meetings about customers who cancel their service).

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HelloFresh Response
3w
Hello, thank you for bringing this to light. At HelloFresh, we prioritize creating a safe and supportive environment for all employees. Any behavior involving harassment or discrimination is thoroughly investigated under our zero-tolerance policy. Please consider contacting us directly at hf-feedback@hellofresh.com so we can address your concerns via the appropriate channels and process. Thank you & best regards, DS & Your HelloFresh HR Team
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