Avoid - This place is a mess - Anonymous employee HelloFresh Employee Review

1.0
Sep 18, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get a great discount on the subscription and the opportunity to learn about a DTC brand. If you're young and want to work with other young people, you might enjoy it - for a little while.

Cons

HelloFresh USA has one of the worst company cultures I've ever seen. Extremely inexperienced people in senior roles. Lacks diversity at the top and has for years. Anyone who joins the company who has talent, a wealth of knowledge or years of experience either leaves voluntarily or is let go. It's a revolving door and for good reason. HR seems more interested in keeping their jobs than actually making the changes they need to ensure good people stay. They make a lot of false promises. There are plenty of great tech companies out there that are run by smart, professionals. This isn't one of them. Before taking a job here, do your homework and ask a few recruiters... they've heard about this place.

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HelloFresh Response
5y
Thank you for taking the time to provide feedback. We’re happy to hear that you are taking advantage of our great discount but understand that we do have opportunities to improve your experience at HelloFresh. In addition to hiring a head of DE&I, we’ve built external partnerships with subject matter experts to ensure that we are hiring diverse talent while also building a safe and inclusive environment for employees to thrive and be heard. We know this will take time but we are committed to ensuring that employees feel represented (at all levels) and that they have the ability to share their expertise with others. If you’re comfortable, we encourage you to share this feedback with your HR Business Partner.

Explore other reviews about HelloFresh

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice supervisor/ Fernando/ supporter/ very helpful

Cons

Lunch is only 30 minutes not enough time

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hybrid environment. In-office requirement is 50% of the month, but there is significant autonomy in how those days are scheduled (eg. you can decide to condense your in-office days the first 2 weeks of the month, and work remotely for the next 2 weeks).

Cons

1- Compensation (particularly base salary) is significantly below market. Reliance on RSU as a major component of the compensation package is problematic, given the company’s stock has severely plummeted over the last 5 years (and continues to do so). 2- Professional development is virtually non-existent. Internal promotions are rare (even for top performers) and highly political. 3- Constant reorganizations and frequent layoffs. It is difficult to feel secure in your position when entire teams are being phased out every few months. 4- Toxic and fear-driven culture. There is a prevalent culture of backchannel feedback and a palpable, constant sense of fear regarding job security and retaliation. 5- Unsustainable business model, still. Service is overly reliant on discounting and promotions, which has negatively impacted brand perception and long-term customer value. Path to sustainable growth is unclear. Leadership also doesn't seem to know what to do, as they frequently pivot strategy, with new directions introduced every few months (if not every few weeks). This lack of consistency creates a sense of instability and leaves teams feeling as though the company lacks a cohesive, long-term vision. 6- Leadership tone. Leaders often lack respect for both employees and the customer base (it is common for them to make derogatory and insulting comments in business meetings about customers who cancel their service).

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HelloFresh Response
3w
Hello, thank you for bringing this to light. At HelloFresh, we prioritize creating a safe and supportive environment for all employees. Any behavior involving harassment or discrimination is thoroughly investigated under our zero-tolerance policy. Please consider contacting us directly at hf-feedback@hellofresh.com so we can address your concerns via the appropriate channels and process. Thank you & best regards, DS & Your HelloFresh HR Team
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