This department is overseen, and managed like a Kindergarten class. - Customer Account Specialist Herc Rentals Employee Review

1.0
Oct 2, 2019
Recommend
CEO approval
Business Outlook

Pros

The pros of working at Herc Rentals are the amazing people you get to work along side with. With out my co workers I would have quit a long time ago.

Cons

-Policy that you must be in your position for 1 year prior to applying to another department, or being promoted. -This department will block / not allow you to go to a different department -Quality of work is looked at by how many phone calls you can make in a day, and not about the amount of money you collect. -There is no consistent way to do something. You could ask all managers and each one would tell you to do something different.

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Herc Rentals Response
6y
I truly appreciate your concern, and would like to help if you would come and have a confidential conversation with me. We are trying to help make this the best place in SWFL to work, and this feedback will help. Please reach out to thomas.wirtz@hercrentals.com and I will move my schedule to meet with you.

Explore other reviews about Herc Rentals

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Able to learn the basics of the company through Herc University. Ride alongs with TSR, road tech, and drivers. Guaranteed sala positions after completion of the program

Cons

No complaint from me, position has been everything I have expected and more!

5.0
Jun 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. If you like getting things done, this is the place. The company expects a lot but takes care of its people. Love working here.

Cons

Lots going on always, can be challenging to balance it all.

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