Fast gorwing company - Customer Success Manager HeyGen Employee Review

5.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

1. A fast-growing company with many opportunities to learn and grow professionally. 2. Strong product and technology, I consistently work with happy customers and feel excited to support their AI adoption journey. 3. Opportunity to work with well-known enterprise companies and build meaningful business relationships. 4. Colleagues are smart, efficient, and friendly. The culture is supportive, and people are thoughtful and empathetic. 5. The company has a growth mindset, leadership and HR team actively listens to employee feedback and fosters a diverse and inclusive environment.

Cons

The product evolves very quickly, and as a startup, there is ongoing experimentation and iteration. This requires strong communication with customers to manage expectations effectively.

Explore other reviews about HeyGen

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Fast paced, high ownership, meant for the ones who strive building the plane on the way down.

Cons

Not meant for you if you want work life balance.

5.0
Mar 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Lots of winning. - Hard feedback is always listened to, and a good number of times actually followed through and implemented. - No company is perfect, and there are always areas of improvement. But certainly those areas aren't the ones being mentioned here on glassdoor in the 'cons'. If you are a serious person interested in winning, you should actually take the 'cons' that people are complaining about here as signs of validation that HeyGen is doing something right. You should want to go somewhere brutally intense. You should want to go somewhere where things move so fast it can be hard to keep up. You should want to go somewhere where people are working 9/9/5 + weekends. Otherwise, there is no chance the team will win. If this is not you, that's ok too. There are tons of lifestyle jobs out there that are a better fit.

Cons

- Poor job of hiring in the past, as evidenced by some of the salty glassdoor reviews you can see below. We are improving in this area though. - I think some of the reviews here mentioning poor transparency around career growth is a valid point of feedback. But i'd also add that this is extremely team dependent and a middle management issue. Not an executive management issue. Just do your due diligence before joining.

See reviews by: Helpful|Rating|Date|All