great learning experienc, but don't expect to see the family - Client Service Representative Hibu Employee Review

2.0
Aug 31, 2011
Recommend
CEO approval
Business Outlook

Pros

great manager training company tries to evolve with new ideas

Cons

there is no way- at least for me- to get everything done in a normal work day. besides the necessity to cold call- which is more timely because its a much more qualified knock now- with so many products to offer, telemarket, do appointment- rev and new, then call delinquent accounts, take care of queries, field customer issues,make lists of cold call/telemarket targets, knock those lists along with normal cold calls, have meetings that are, many times, pointless, i then have to prep for my appointments- doing research, building contracts, gathering justifications for recommendations, and design ads- i did because i didn't like what the actual artists did. if i was lucky, i was done working by 9pm. most nights it was at least 10. so much for quality family time. even with all that, the straw that broke the camels back?...having commissions charged back when delinquent accounts are written off. ARE YOU KIDDING ME?! I did my job. If i wanted to go into bill collections, i would have gone into bill collections

Explore other reviews about Hibu

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture. Tight knit family. Be your own boss.

Cons

Trouble getting website adjustments done properly.

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Hibu Response
4w
We love to see that your team is a tight-knit one, and we understand there are areas where we can improve. We would appreciate your input on how we can do better. Please call our HR department at 855-447-4428.
2.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

autonomy, product is seemingly good

Cons

Overall a terrible sales org, commission structure is nonsense and very low percent of reps are on the high tier, including reps that are top performers being on the mid or low tier commission. You are responsible for prospecting, closing, and account management so job gets harder the longer you are there. Force you into long meetings so the VP can show everyone Christopher Voss masterclass videos that are irrelevant. Sales contests where the reward is literally 5 dollars. Training is completely disconnected from how the job actually is, even down to the tech stack they teach you. Sales planning does nothing and does not provide any new leads or any sales tools that work. They do not even have a list of discovery questions to provide you. No one uses any of their provided tech stack you just have to figure out your own processes with no support. Very low base salary which they will lower if you get put on PIP. Extremely unstructured PIP program with no concrete numbers or explanation for how to get off of PIP. Extreme favoritism at the managerial level.

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