Constant scrambling and inappropriate Management ...both upper and lower. - Account Representative Hibu Employee Review

2.0
Sep 23, 2011
Recommend
CEO approval
Business Outlook

Pros

I believe it used to be a great place to work back in the day when yellowpages were respected and needed. Yellowbook had a great training program, IST, and reps. left energized and ready to make money. They used to offer a great base salary, $35,000 plus loads of commission and perks. Management worked side by side reps. and helped them all day long. The product line was simple but demanded. It was like stealing candy from a baby since our local competition was way over priced and hated. Local management was great and so supportive. They were trained properly and relayed that to the reps.

Cons

Yellowbook is scrambling to make its place in the new digital world. They offer bad simple websites and have virtually zero back end support from IT. They are adding so many products which, under a great company leadership, would be a good thing. However, they are adding things that are not up to par and the people making these decisions, have no clue on how to sell them and therefore, have no idea what they are doing. The company morale is at an all time low and all of management ignores it. Reps. are so pressured and threatened and as a result,only do what is needed to keep off of radar. This is what happens when a company changes it's strategy and atmosphere to one of fear of job loss. The current local base pay is a low $21,000/year. Almost half of what it was.

Explore other reviews about Hibu

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture. Tight knit family. Be your own boss.

Cons

Trouble getting website adjustments done properly.

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Hibu Response
4w
We love to see that your team is a tight-knit one, and we understand there are areas where we can improve. We would appreciate your input on how we can do better. Please call our HR department at 855-447-4428.
2.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

autonomy, product is seemingly good

Cons

Overall a terrible sales org, commission structure is nonsense and very low percent of reps are on the high tier, including reps that are top performers being on the mid or low tier commission. You are responsible for prospecting, closing, and account management so job gets harder the longer you are there. Force you into long meetings so the VP can show everyone Christopher Voss masterclass videos that are irrelevant. Sales contests where the reward is literally 5 dollars. Training is completely disconnected from how the job actually is, even down to the tech stack they teach you. Sales planning does nothing and does not provide any new leads or any sales tools that work. They do not even have a list of discovery questions to provide you. No one uses any of their provided tech stack you just have to figure out your own processes with no support. Very low base salary which they will lower if you get put on PIP. Extremely unstructured PIP program with no concrete numbers or explanation for how to get off of PIP. Extreme favoritism at the managerial level.

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