Get Your Experience and Move On To Greener Pastures As Soon As You Can! - Account Representative Hibu Employee Review

1.0
Apr 21, 2009
Recommend
CEO approval
Business Outlook

Pros

The benefits are okay but the medical and dental need some work. Employees are held financially responsible for huge medical and dental bills if you need anything more serious than a x-ray or a cavity filled. I'm talking anywhere from $100-$2000 per bill (I myself have paid about $4000 in medical bills on top of my monthly insurance payment) but the amount taken out of our checks isn't all that expensive so that's probably why. If you don't get sick or injured often and your teeth are good it's not a bad insurance to have. Time off is good but it's discouraged to use it (despite the fact that you lose it each January) if you aren't in the top 10% of sales.

Cons

Hmm, where to start??? Sales management is horrible. It's nearly impossible to move up in this company unless you know someone. People are promoted to sales management based on how much they kiss up and who they're sleeping with. Ability to lead and support is not only not required it actually appears to be discouraged. They tear down their sales reps, making them feel incompetant and like 5 year old children. The higher-ups make up ridiculous rules and policies that make getting things done efficiently and correctly nearly impossible. They won't hire cleaning crews for their sales offices, instead leaving it on the shoulders of an over-worked administrative assistant that's forced to wear a suit to work while he/she scrubs floors, desks, bathrooms and all kinds of disgusting things. The result is the offices being dirty since so many people making a mess is naturally too much for one person to handle considering they're not a janitor. New sales leads are given to the managers favorites rather than distributed fairly, lay offs in sales offices are done on a personal level, not based on job performance or time with the company. Managers call customers to verify that sales reps actually met with them resulting in customers doubting the integrity of their rep, without having any reason to distrust the employee. Customer service, billing and collections don't want to do their job and tell all customers to direct their questions and issues to the sales reps or the administrative assistant, (No matter what the problem is) who have to go back to those departments for resolutions 99% of the time anyway since we aren't allowed to do any of that (Policies that make everything impossible). A telephone sales team has free reign over the entire country and is allowed to sweep in and sell products to customers that already have a rep and take the commision. Basically it's a big mess.

Explore other reviews about Hibu

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture. Tight knit family. Be your own boss.

Cons

Trouble getting website adjustments done properly.

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Hibu Response
3w
We love to see that your team is a tight-knit one, and we understand there are areas where we can improve. We would appreciate your input on how we can do better. Please call our HR department at 855-447-4428.
2.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

autonomy, product is seemingly good

Cons

Overall a terrible sales org, commission structure is nonsense and very low percent of reps are on the high tier, including reps that are top performers being on the mid or low tier commission. You are responsible for prospecting, closing, and account management so job gets harder the longer you are there. Force you into long meetings so the VP can show everyone Christopher Voss masterclass videos that are irrelevant. Sales contests where the reward is literally 5 dollars. Training is completely disconnected from how the job actually is, even down to the tech stack they teach you. Sales planning does nothing and does not provide any new leads or any sales tools that work. They do not even have a list of discovery questions to provide you. No one uses any of their provided tech stack you just have to figure out your own processes with no support. Very low base salary which they will lower if you get put on PIP. Extremely unstructured PIP program with no concrete numbers or explanation for how to get off of PIP. Extreme favoritism at the managerial level.

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