They know exactly what they're doing - Customer Service Hibu Employee Review

1.0
Jun 27, 2019
Recommend
CEO approval
Business Outlook

Pros

The upside of working here doesn't really equate to the cons and I don't feel a need to elaborate on them as they are the standards of MOST if not ALL mid scale businesses.

Cons

Prejudice small minded no room for change * training is a joke since no papers are ever current and when a change happens be sure nothing will get updated on the many old systems they employ. * most management have their heads so far into the higher ups butt they can't see a diaster coming even if someone put it in a training paper * don't expect to grow in any direction. they will change the title of a position or its responsibilities so quick without compensation it'll make your heads spin * if you think these cons are bs just check any review of this company online. not only do they employees hate working there but the clients they serve have called them scammers and I see why. * they will also probably post some robotic positive review within minutes of mine to push it further down the list but read on friends. read on.

Explore other reviews about Hibu

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture. Tight knit family. Be your own boss.

Cons

Trouble getting website adjustments done properly.

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Hibu Response
3w
We love to see that your team is a tight-knit one, and we understand there are areas where we can improve. We would appreciate your input on how we can do better. Please call our HR department at 855-447-4428.
2.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

autonomy, product is seemingly good

Cons

Overall a terrible sales org, commission structure is nonsense and very low percent of reps are on the high tier, including reps that are top performers being on the mid or low tier commission. You are responsible for prospecting, closing, and account management so job gets harder the longer you are there. Force you into long meetings so the VP can show everyone Christopher Voss masterclass videos that are irrelevant. Sales contests where the reward is literally 5 dollars. Training is completely disconnected from how the job actually is, even down to the tech stack they teach you. Sales planning does nothing and does not provide any new leads or any sales tools that work. They do not even have a list of discovery questions to provide you. No one uses any of their provided tech stack you just have to figure out your own processes with no support. Very low base salary which they will lower if you get put on PIP. Extremely unstructured PIP program with no concrete numbers or explanation for how to get off of PIP. Extreme favoritism at the managerial level.

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