Mental Health Associate - Anonymous employee High Focus Centers Employee Review

The company is team oriented. The supervisor has an open door policy. The weekly team meetings are helpful in determine how to best move forward with clients, it’s not only a time for updates but brainstorming.

The schedule is inconsistent. However, it was something that can be discussed with the supervisor.

-Great experience working with clients with a diverse array of conditions, especially if you are trying to learn your clinical niche. -Rewarding experiences with clients, seeing them grow and prosper -Creativity in group sessions, no strict curriculum. -Well-rounded therapy, including families in the treatment process. -Benefits not too bad (e.g. health/dental insurance can be affordable, two mental health days per year, PTO accrues relatively fast, some self-care resources offered to employees). -Work stays at work. You are not expected to work beyond your hours (unless you are an evening therapist).

-Pay is low. -There is heavy pressure to keep clients in treatment and ask for “five-star reviews,” which can make clinicians feel more like salespeople than therapists. -Management is very top-down. Expectations are often decided internally and then pushed onto staff without clear communication. -Staff are frequently micromanaged and questioned, which can make you feel more like a liability than a trusted professional. -Workload is high, and while support is promised, supervisors are often too overextended to provide it consistently. -The culture can feel performative and “us vs. them,” leading to low morale. -Clinicians must track their caseload across multiple platforms and are closely monitored for updates. -Staff are sometimes expected to complete tasks for other departments without adequate training (like billing). -Those pursuing licensure should know there is an expectation to remain with the company for 18 additional months after obtaining it, without a pay increase. -The therapy itself (sessions, documentation, coordination of care) is manageable, but the number of extra administrative tasks can quickly become overwhelming.