Front desk - Guest Service Agent Highgate Employee Review

2.0
Mar 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Housing is available for workers and are housed in the hotel. Reasonably priced and the rooms are better than other seasonal jobs.

Cons

Direct management of the front desk barely does their job without giving attitude to staff or making snide comments about how their staff works. They make it almost impossible to want to stay or to continue working for this hotel.

Explore other reviews about Highgate

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Fast past, small team. Young leadership.

Cons

Over work, no work life balance.

1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Not applicable , the company’s bad reputation is not just rumors

Cons

This company has absolutely no flexibility for employee requests however you are expected to work 7 days a week , 15-18 hour days. Medical restrictions and disabilities don’t mean anything. No compromise on their part. No recognition, No compensation, No mental health support … They will burn you out, not care how their workplace tactics affect you or your work moving forward. They will then set you up to fail then use it as a reason to start the process of getting rid of you. No empathy for people. They refuse to accommodate requests for certain people but then others, no problem. Discrimination & Favoritism, I have never met a group with such evil intentions. All their claims about employees first are farthest from the truth. They only follow policies when it is convenient for them and depending on who it’s for. It’s all about who you know , not what you know Bottom line - the company is a total scam. The less you do the better. The excuses and practices for over compensating upper management is a joke.

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