Pros
I had medical and dental and a 401k
Cons
The job itself isn't hard you answer calls help members understand benefits, claims, etc... the supervising staff are not qualified to lead people, they treat employees with disrespect, they are not open to new ideas, and they , lose more people than they can keep, i have a BS in Health admin and i am more qualified to run the customer rep dept than the 2 chuckled heads who are running it now. they demand mandatory OT then they call off or work from home, the programs to submit complaints, document calls, etc, are so jumbled in their CSD system, they spend billions of dollars on a program that sucks and they could have gotten it done better if they hired the right IT programmers to begin with. you would think a billion dollar company like highmark that offers plans accross the east coast would have a better quality and efficiency to meet medicare standards, if you think they do its wrong they don't