Micro management - Customer Service Representative Highmark Employee Review

Users say... "good benefits and pays well" "Few and far between...i guess the pay is good (but in decline)." "Health benefits, PTO, retirement match, work from home" "Great people committed to making the world a better place" "work life balance is good" 

Users say... "Upper management is clueless." "from senior leadership through middle management" "Training is inadequate." "They do lots of layoffs and there is no job security." "6 different managers & 5 different directors in 7 years working there"