You dont get the support from management - Customer Service Representative Highmark Health Employee Review

3.0
Jul 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Overtime pay and 401k and vacation tume.

Cons

They dont give you enough time off the phones to solve peoples issues with claims. Maybe 2 hours a week. Your inbox will build up with unresolved issues. Sometimes it can take an hour gust talking to the billing department of a doctors office. Quality control is sooo anal.

Explore other reviews about Highmark Health

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

good culture and work life balance

Cons

Lack of growth opportunities. rto

4.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid mission and values Good benefits Annual Employee Incentive Program

Cons

Highly bureaucratic Less innovative than competitors

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