Unsettled - Insurace Agent Hilb Group Employee Review

2.0
Jun 18, 2021
Recommend
CEO approval
Business Outlook

Pros

The opportunities should be better than what they are.

Cons

Weak client service. They want to compete for larger accounts than what they are equipped for and capable of servicing. Clients were frequently complaining about how poor the day-to-day service was. The attitudes of the service team are also poor. Clients would complain about the poor service and attitude of the CSR staff. There is also a lot of "say one thing - do another" from management. Honesty is in short supply there. Their word would not be relied upon. Very unprofessional.

Explore other reviews about Hilb Group

5.0
Jan 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Very uplifting team, nice upper management, open to ideas

Cons

In office policy enforced most days

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

There was nothing I liked about Hilb.

Cons

Hilb is an acquisition company and promises nothing will change to these mom and pop companies they acquire. No real training programs in place. There are no training manuals. Main Benefits team in Cranston does not not properly train acquired companies fully on Hilb's systems and processes. You meet with management for interviews to see where you will best fit on their teams and that process has flaws and not always placed in the right team. Lucky to get a bonus or a decent raise. High turnover rates. For a company that sells benefits it costs employees a lot more than they paid with their company that was acquired.

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