Heavy workload and insufficient support - Account Manager Hilb Group Employee Review

2.0
May 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Prior employer sold agency to Hilb. Seems like Hilb has better salary levels. There's opportunity to learn and take on more responsibility. Employee benefits package is decent.

Cons

High stress due to heavy workload and inefficient processes. Account Managers don't have enough support. Get pulled in lots of different directions. While benefits are decent, it's very expensive to cover your dependents on the health plan.

Explore other reviews about Hilb Group

5.0
Jan 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Very uplifting team, nice upper management, open to ideas

Cons

In office policy enforced most days

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

There was nothing I liked about Hilb.

Cons

Hilb is an acquisition company and promises nothing will change to these mom and pop companies they acquire. No real training programs in place. There are no training manuals. Main Benefits team in Cranston does not not properly train acquired companies fully on Hilb's systems and processes. You meet with management for interviews to see where you will best fit on their teams and that process has flaws and not always placed in the right team. Lucky to get a bonus or a decent raise. High turnover rates. For a company that sells benefits it costs employees a lot more than they paid with their company that was acquired.

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