Decent perks, but very inflexible job. - Reservation Agent Hilton Employee Review

3.0
Sep 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Great perks like free and discounted hotel rooms, on site gourmet coffee. Hotels from around the country would set up tables and hand out freebies.

Cons

Nearly impossible to change your shift. I was hired for the 10-6 shift, which was all that was available at the time. I put in a request to change to the morning shift, for when it became available. They refused unless I gave them a letter from a university or another employer showing my current shift conflicted with school or another job - -that is the only reason they will accept for a shift change. They won't let you change due to family obligations, or any other reason! The next day they advertised jobs for the shift I requested, and hired a bunch of new employees giving them the hours that I requested. Some promotions are based solely on seniority. Low pay.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Super friendly, flexible hours, good management

Cons

On your feet for hours, miscellaneous tasks at times

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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