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      Hilton

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      Technology-challenged - Reservation Sales Agent Hilton Employee Review

      3.0
      May 21, 2018
      Reservation sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome benefits, a wealth of support, tools and infomation to do your job, build-your-own-schedule

      Cons

      Reservation system (ICJ) is for the birds. It crashes at point of confirmation deeming repeat of information (stay dates, amenitities, credit card), need to integrate other department's system (guest services, front desk) instead of having to connect to them for information to service guest.

      avatar
      Hilton Response
      8y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

      Explore other reviews about Hilton

      5.0
      Jun 24, 2026
      Resort concierge
      Recommend
      CEO approval
      Business Outlook

      Pros

      Super friendly, flexible hours, good management

      Cons

      On your feet for hours, miscellaneous tasks at times

      3.0
      Jun 28, 2026
      Front desk receptionist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Meet a lot of people

      Cons

      Crazy schedules say good bye to a regular sleep schedules because if you're stable no one else is.

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